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case study
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PDF Version: 53 KB
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Travel technology
Client Background
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Client Profile:
Large European internet based retail travel company
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Offshore centre's services:
Remote Management and system optimization, Project Management, Technology Consolidation and Software Development
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Channels:
VPN, FTP
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Client location:
Europe
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The Company is one of the leading travel companies in
Europe with both internet based and voice based operations.
The Company sells airline tickets, hotel rooms, car rentals,
holiday packages and insurance. The Company operates in
several West European countries with the UK being the
largest operation.
Support Analysis
The company needed a comprehensive technology consulting and
development solution because:
The company grew into 10 European countries
through acquisitions.
As a result each country site used different technologies.
The online site had limitations on number of concurrent users and travel transactions.
Hotels and car hire were not available online, hence multi product buyers not attracted.
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The Offshore Centre solution
Based on an understanding of the program requirements,
the Offshore Centre setup multiple VPNs between:
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The offsite remote management team and the Client website.
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The outsourced development centre and the Clients
development team.
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A multi point technology programme was implemented:
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Rigorous monitoring was done on the servers to track systems
behaviour under different conditions and user loads:
A series of system and database tuning procedures were provided.
The application server re-architecture was recommended.
The network topology was revised.
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Database Technology across different subsidiaries was
consolidated and moved to common platform.
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A new development relating to business travel was managed through a third party supplier.
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A new hotel system was created by using host-to-host
connectivity with different suppliers to avoid human
dependence and reduce costs.
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Additional GDS booking connectivity was enabled for strategic
cost control and to mitigate the risk of single supplier
dependency.
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Results
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After online site analysis and modifications the site could
handle twice the volume of traffic without additional
investment in hardware.
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The application flow redesign helped in increasing the
online transaction volume by a factor of three.
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Maintenance cost and effort was significantly reduced after technology consolidation.
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New online revenue streams were created without additional investment in infrastructure.
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Come to us for cost reductions, stay for quality!
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