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case study
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Online launch of Airline
Client Background
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Client Profile:
Leading Airline
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Offshore centre's services:
Project Management, Consumer experience design, Travel mid-office, Go-live
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Channels:
VPN, FTP
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Client location:
India
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The Company is a leading airline in India with strong national and international network. The Company is a part of a leading corporate house with large interests in Travel, Finance, Properties, IT, Media.
Support Analysis
The company needed a comprehensive technology consulting and
development solution because:
– The in-house development had spent a consideranble time with no definite launch plan
– The local technology vendors were unable to provide a firm launch date
– The company wanted to make a splash with European sector launch with web bookings
– The company wanted the fastest route to the market to capture European segment on its sectors.
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The Technology Centre solution
Based on an understanding of the program requirements,
the Technology Centre setup a technology and advisory team to recommend a software plan.
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The advisory service team ramped up the technology implementation team within 24 hours of go-ahead signal from the client.
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The team was based 24x7 at client's premises to ensure that no time is lost on communication delays.
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A technology programme was implemented to deliver the following:
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Consumer experience |
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Integration with the CRS |
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Integration with online payment gateway |
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e-ticketing and digital receipts |
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CRM integration to 3rd party service |
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Mid-office system |
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Results
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The website was launched on the planned date and 3 days ahead of the European Sector launch.
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The Navastar technical team used its expertise to the maximum and did not need to seek any clarifications from CRS and Payment Gateway tech resources.
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The website generated over 1200 bookings on its launch date.
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The system performed better than the planned scalability on user load.
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The unexpected peaks in user load were quickly tuned and no significant outages were reported.
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Come to us for cost reductions, stay for quality!
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