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India hands out new offshore BPO tax breaks
Wednesday 4 February 2004 - The Indian government has introduced
new tax breaks designed to head off any threat of firms withdrawing
business process outsourcing (BPO) operations and moving them to
cheaper offshore locations.
Multinational corporations with captive BPO subsidiaries in India will
now have their non-core operations exempt from income tax. This means
incidental services such as the conclusion of contracts and buying
orders won't be taxed.
Read more
"White-collar outsourcing" is the most significant trend
Tuesday 23 December 2003 - According to a Forbes readers' survey,
"White-collar outsourcing" is the most significant business trend of 2003,
with 44% of the vote. The next closest trend, "failure of corporate
governance," drew 14% of the vote, followed by "cost of conflict" and
"open source software lawsuits" each with 8%.
In 50 years, what will be considered the most significant business trend of 2003?
– White-collar outsourcing: 44%
– Failure of corporate governance: 14%
– Cost of conflict: 8%
– Open source software lawsuits: 8%
– Return of protectionism: 7%
– Paying for pills: 6%
– Digital piracy: 5%
– Regulation by prosecution: 4%
– Global epidemics: 4%
– Mega-media stumbles: 2%
Read more
Accenture is to more than double its staff in India to 10,000
Thursday 4 December 2003 - Accenture is to more than double its staff
in India to 10,000 by next December. Accenture has two facilities in Bangalore with a third coming up,
besides three facilities in Mumbai. Accenture started operations in
India in 1987 with the consulting business, and by 2001 it had about
1,000 staff in Mumbai offering consulting and IT services. The BPO
services were introduced in April this year, and the call centre was
started in June this year.
Read more
U.N. report: Economic pressures push outsourcing
Friday 21 November 2003 - Companies in the United States and
Europe will continue to move information technology work offshore even
though they don't fully understand the costs and benefits of doing so,
according to a report released by the United Nations this week.
Read more
Why "India Inside" Spells Quality
Monday, 27 October 2003 - Did you know that 75% of the world’s
CMM Level 5 software centers were in India? Here’s how the quality
movement transformed the Indian IT services industry.
Navyug Mohnot - QAI (Quality Assurance Institute) India
Full story
Bank of America to shift jobs to India
13 October 2003 - Bank of America (BoA) is to set up an Indian subsidiary in April next year, enabling it to cut costs by moving more jobs offshore, according to a report by Reuters.
Reuters quotes BoA spokeswoman Elisabeth Woods who says: "India was chosen because it is a leader in information technology and processing, and has a large English speaking workforce and good infrastructure."
She adds: "It will help provide faster high quality, less expensive solutions to our customers."
Woods also says the bank chose to form a subsidiary rather than outsource work to other firms because it offers greater protection of its intellectual property.
Other banks including Abbey, Lloyds TSB and JP Morgan Chase have also recently announced plans to outsource jobs to countries like India. Research from Deloitte & Touche predicts that two million jobs will be outsourced from the West to India by 2008 due to labour cost savings of up to 40%.
IBM, P&G deal adds momentum to BPO trend
12 September 2003 - A contract with Procter & Gamble (P&G) will
give IBM an anchor client in the burgeoning HR business process outsourcing
(BPO) market. Comprehensive outsourcing deals require ongoing executive-level
commitment.
On 9 September 2003, IBM announced a deal with P&G to operate most of the
company's HR processes globally. This BPO deal is valued at $400 million
over 10 years. Effective 1 January 2004, IBM will take on 800 P&G
employees and their associated facilities, located in San Jose - Costa Rica,
Manila - the Philippines, and Newcastle - UK. The support will include
payroll, benefits administration, expatriate administration, travel and
expense tracking, data management, training administration, and
application management.
This announcement is a partial conclusion to an extremely protracted
sourcing effort. Unable to attract a provider willing to assume the wide
scope of all the back-office and IT; P&G divided the deal into several
stand-alone pieces that service providers have found more acceptable.
To date, P&G has signed contracts with Hewlett-Packard (HP) to support
its infrastructure and with IBM to support its HR environment, including
people, processes and technology. P&G has also contracted with Jones Lang
LaSalle for facilities management and with Sykes Enterprises for some
customer service work.
BT opens Indian call centres
- Call centre work is highly mobile.
Telecoms giant BT has joined the growing band of Western firms to
transfer call centre operations to India, at a cost of 2,000 UK jobs.
The firm has said it is to open two Indian call centres - in Bangalore
and Delhi - employing 2,200 people by 2004.
Jill McGivering - BBC South Asia correspondent
Full story
India's call centre boom
- British companies are making dramatic savings by shifting back-office work to India.
Indian call centres handle a wide range of processing jobs from answering customer service calls and e-mails to telesales, credit demands and accounting.
"The quality of the people we put in is graduates with experience, they perform better, so...we score higher" - Ganesh, ICI OneSource manager
They are seeing explosive growth of between 50% and 70% a year and claim that the economic slowdown in the West is just accelerating demand
Full story
India, Ireland seen best bet for IT outsourcing
India and Ireland are seen as the most attractive destinations for IT outsourcing. The report highlights strengths of various countries in comparison to India.
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